Frequently Asked Questions
Everything you need to know about your Sif Jakobs Jewellery experience.
What materials are used in Sif Jakobs Jewellery?
Our jewellery is crafted from the highest quality 925 Sterling Silver, often plated with 18k gold or rhodium, and set with hand-set AAA cubic zirconia stones for a luxurious finish.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard delivery typically takes 3-5 business days within Europe and 5-7 business days for international orders. Shipping costs are calculated at checkout, with free shipping available on orders over a specific value.
What is your return policy?
You can return any unworn items in their original packaging within 30 days of receipt for a full refund or exchange. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How should I care for my jewellery?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Clean your jewellery gently with a soft, lint-free cloth and store it in a cool, dry place away from direct sunlight.
Is there a warranty on my purchase?
Yes, all Sif Jakobs Jewellery products come with a 24-month warranty covering manufacturing defects from the date of purchase. This does not cover normal wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.